My daughter recently got her driver's license, and started driving. I am thrilled for her. I am also, if I am honest, more than a little terrified.
I ride in the passenger seat and I feel my foot press a brake that is not there. My hand drifts toward the wheel on a turn she is taking a hair too wide. Every instinct I have is telling me to take over, because I can see the thing she does not see yet, and the stakes are not small. What if she misjudges the merge. What if she gets in an accident. I am her dad. Grabbing the wheel is the most natural thing in the world.
And it is exactly the wrong thing to do, if I want her to become a good driver.
The same challenge, in scaling a business
Here is what caught me off guard. It is the exact same knot I see founders (including myself) struggle with in the process of scaling a business.
Someone on the team takes the wheel on a client, a proposal, a decision I have made a thousand times, and I watch them line it up a little wrong. My hand starts to move. I can see what they cannot see yet. And the pull to take it back, to just do it myself, is every bit as strong as it is in the passenger seat, for the same reason. I care about the outcome, the stakes feel real.
But I've been given the advice by more than one mentor that you have to give your team the room to fail and to learn from that and continue to improve and grow.
Most writing about owner dependency treats that pull as a flaw to be corrected. I do not think it is a flaw. It is love, or the business version of it, and it is mostly rational. But it is also the single thing most likely to keep your company small and keep you trapped inside it. The same instinct that makes me a good dad in that car makes founders a bottleneck in their business, and telling ourselves to just care less has never once worked.